Terms of Service

Effective May 15, 2026 · Avalon Flow Inc., a subsidiary of Questili LLP · support@avalonflow.com

These Terms of Service ("Terms") govern your access to and use of Avalon, including our website, web application, integrations, APIs, AI-assisted features, and related services.

For these Terms, "Avalon," "we," "us," or "our" means Avalon Flow Inc., a subsidiary of Questili LLP, unless a signed order form or customer agreement identifies a different contracting entity.

By accessing or using Avalon, you agree to these Terms. If you use Avalon on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" includes that organization. Avalon’s Acceptable Use and AI Safety Policy also applies to your use of Avalon. Additional Avalon policies may apply depending on your configuration, including the Data Processing Addendum, Subprocessors, Security Practices, Data Retention and Deletion Policy, Connected Services Permissions Disclosure, AI Model Provider Policy, Billing, Refund, and Cancellation Policy, Service Level and Support Policy, Vulnerability Disclosure Policy, Cookie Policy, and Local Model / Customer-Controlled AI Risk Acknowledgement.

1. The service

Avalon is an email and calendar work action layer for Gmail/Google Workspace and Outlook/Microsoft 365. The service may include inbox and calendar context, Flowboard cards, summaries, drafts, semantic search, due-date tracking, meeting briefs, Daily Pulse, AI memory, workflow automations, analytics, rules, Slack/Salesforce/MCP integrations, custom endpoints, local/private model routes, and related workflow features.

We may add, change, suspend, or remove features over time. Some features may be beta, preview, limited-release, customer-specific, or dependent on connected services and permissions.

2. Eligibility and accounts

You must be legally able to enter into these Terms and use Avalon in compliance with applicable law.

You are responsible for:

  • maintaining the confidentiality and security of your account credentials;
  • all activity under your account or workspace;
  • ensuring your users are authorized to use Avalon;
  • ensuring you have the rights, permissions, notices, and approvals needed to connect accounts and process data through Avalon;
  • promptly removing users or connected services that should no longer have access.

3. Access rights

Subject to these Terms and any applicable order form or customer agreement, Avalon grants you a limited, non-exclusive, non-transferable, revocable right to access and use the service for your internal business purposes.

You may not resell, sublicense, lease, provide Avalon as a service bureau, or make Avalon available to third parties unless we agree in writing.

4. Customer Content

"Customer Content" means content, data, emails, calendar information, contacts, metadata, prompts, instructions, workflow configurations, connected-service data, endpoint payloads, model outputs, files, and other information submitted to or processed through Avalon by you, your users, or your connected services.

As between you and Avalon, you retain your rights in Customer Content. You grant Avalon the rights necessary to host, process, transmit, display, analyze, generate AI outputs from, and otherwise use Customer Content to provide, maintain, secure, support, and improve Avalon and to comply with law.

You are responsible for Customer Content and for ensuring that Customer Content may lawfully be processed through Avalon and any connected services, model providers, local models, or custom endpoints you enable.

5. AI and automation features

Avalon provides AI-assisted and automation-enabled features. AI outputs may be inaccurate, incomplete, delayed, biased, unsafe, outdated, or unsuitable for your intended use.

You are responsible for reviewing drafts, summaries, due dates, classifications, search results, meeting briefs, memory entries, analytics, workflow plans, and other AI outputs before relying on them or using them externally.

Avalon is not a substitute for professional judgment and must not be used as the sole basis for legal, compliance, employment, financial, medical, safety-critical, or other regulated decisions.

Material external actions, including sending email, posting Slack messages, updating CRM records, calling custom endpoints, unsubscribing, deleting, moving, or forwarding messages, should be human-approved unless you have expressly configured and accepted a narrower automation workflow.

6. Connected services and permissions

Avalon may connect to services you authorize, including Google APIs/Gmail, Google Calendar, Google Drive where enabled, Microsoft Graph/Outlook, calendars, Slack, Salesforce via MCP, MCP connectors, custom endpoints, AI providers, local/private models, and other customer-selected systems.

You are responsible for:

  • choosing which connected services to enable;
  • granting only appropriate permissions and scopes;
  • complying with connected-service terms and policies;
  • maintaining secrets, tokens, credentials, endpoint URLs, and admin approvals;
  • validating connected-service inputs, outputs, permissions, logs, security, retention, and action limits;
  • testing connectors and endpoints before production use.

We are not responsible for third-party or customer-controlled services, outages, policies, permissions, data handling, model behavior, output quality, or security practices outside our control.

7. Local models, private models, and custom AI endpoints

If you enable a local model, private model, open-source model, BYO AI provider, self-hosted inference server, or custom AI endpoint, you are responsible for that system.

Unless Avalon expressly agrees otherwise in writing, you are solely responsible for selecting, approving, licensing, hosting, securing, monitoring, maintaining, and validating that model or endpoint, including its quality, safety, accuracy, bias, toxicity, cybersecurity, privacy, logging, retention, data-use, and regulatory suitability.

Avalon does not warrant or guarantee the accuracy, safety, legality, security, quality, availability, licensing, or suitability of customer-selected local models, private models, open-source models, BYO providers, self-hosted inference systems, or custom endpoints.

You may be required to accept Avalon's Local Model / Customer-Controlled AI Risk Acknowledgement before enabling those routes.

8. Acceptable use

You agree not to use Avalon to:

  • violate law, contracts, third-party rights, or connected-service terms;
  • process data you are not authorized to provide to Avalon;
  • send spam, phishing, malware, harassment, deceptive communications, or unlawful marketing;
  • make unlawful or unsupported regulated decisions;
  • bypass required human approval for risky or external actions;
  • overload, probe, scrape, attack, reverse engineer, or disrupt Avalon or other systems;
  • attempt to gain unauthorized access to accounts, data, models, endpoints, or infrastructure;
  • upload or expose secrets, credentials, regulated data, or sensitive data except as authorized and necessary for the enabled use case;
  • use local models, custom endpoints, automations, or connected services in a way that creates unreasonable security, safety, privacy, legal, or operational risk;
  • extract, derive, reconstruct, distill, copy, train on, fine-tune on, benchmark against, or otherwise attempt to learn Avalon’s non-public prompts, system instructions, internal policies, model-routing logic, safety rules, tool schemas, evaluation data, source code, hidden workflows, ranking logic, detection logic, or proprietary operating methods;
  • use Avalon outputs, traces, logs, metadata, prompts, completions, UI behavior, workflow behavior, hosted models, local models, custom endpoints, scraping, browser automation, traffic capture, or any other extraction method to build, train, improve, operate, or evaluate a competing or substitutive system.

We may suspend or restrict access if we reasonably believe your use violates these Terms or creates risk to Avalon, users, connected services, third parties, or the public.

9. Privacy

Avalon's processing of personal information is described in the Avalon Privacy Policy. Use of cookies and similar technologies is described in the Avalon Cookie Policy.

10. Fees and billing

If you use a paid plan, pilot, subscription, or paid add-on, you agree to pay applicable fees and taxes according to the relevant order form, checkout flow, invoice, or customer agreement.

Unless stated otherwise:

  • fees are non-refundable except where required by law;
  • you authorize Avalon or its payment processor to charge applicable amounts;
  • we may suspend paid features for failed, disputed, or overdue payments;
  • pricing, billing intervals, and plan features may change prospectively with notice where appropriate.

11. Intellectual property

Avalon and its software, designs, workflows, prompts, documentation, brand, website, and technology are owned by Avalon or its licensors and are protected by intellectual-property laws.

These Terms do not transfer ownership of Avalon or its intellectual property to you. You own Customer Content, subject to the rights granted to Avalon in these Terms.

If you provide feedback, suggestions, ideas, or requests about Avalon, we may use them without restriction or obligation to you unless a signed agreement says otherwise.

12. Confidentiality

If you and Avalon exchange non-public business, technical, security, pricing, roadmap, or Customer Content information, each party must use reasonable care to protect that confidential information and use it only for the permitted relationship, unless a separate agreement states otherwise.

13. Service availability and changes

We work to keep Avalon available and reliable, but we do not guarantee uninterrupted, secure, or error-free service. We may perform maintenance, release updates, change product behavior, restrict risky configurations, or suspend features when needed for security, reliability, legal, provider, or operational reasons.

14. Termination

You may stop using Avalon at any time. We may suspend or terminate access, in whole or in part, if:

  • you violate these Terms;
  • your use creates security, legal, operational, privacy, or reputational risk;
  • payment is overdue or disputed;
  • a connected-service provider restricts access;
  • we are required to do so by law;
  • we discontinue the service or a relevant part of it.

Sections that by their nature should survive termination will survive, including provisions about Customer Content rights needed to wind down service, payment obligations, confidentiality, intellectual property, disclaimers, limitation of liability, indemnity, and disputes.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVALON IS PROVIDED "AS IS" AND "AS AVAILABLE." AVALON DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, SECURITY, AVAILABILITY, AND ERROR-FREE OPERATION.

AVALON DOES NOT WARRANT THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, SAFE, LAWFUL, CURRENT, OR SUITABLE FOR YOUR INTENDED USE. AVALON DOES NOT WARRANT CUSTOMER-SELECTED LOCAL MODELS, PRIVATE MODELS, OPEN-SOURCE MODELS, BYO PROVIDERS, CUSTOM ENDPOINTS, CONNECTED SERVICES, GOOGLE APIS/GMAIL, MICROSOFT GRAPH/OUTLOOK, SLACK, SALESFORCE, MCP TOOLS, PAYMENT PROVIDERS, OR OTHER SYSTEMS OUTSIDE AVALON'S CONTROL.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVALON AND ITS AFFILIATES, SERVICE PROVIDERS, LICENSORS, AND PERSONNEL WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVALON'S TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID TO AVALON FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE; OR
  • USD $100.

The limits above do not apply where prohibited by law.

17. Indemnity

You will defend, indemnify, and hold harmless Avalon and its affiliates, service providers, licensors, and personnel from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

  • your Customer Content;
  • your use or misuse of Avalon;
  • your connected services, custom endpoints, local models, private models, open-source models, BYO providers, or self-hosted inference systems;
  • your violation of these Terms, law, third-party rights, or connected-service terms;
  • your instructions, configurations, automations, external actions, or failure to review AI outputs.

18. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. Any dispute arising out of or relating to these Terms or Avalon will be resolved in the state or federal courts located in Delaware, and you consent to their jurisdiction and venue, unless applicable law requires otherwise.

19. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will post the updated version and revise the effective date. Your continued use of Avalon after updated Terms take effect means you accept the revised Terms.

20. Additional policies

The following policies are incorporated into or supplement these Terms where applicable: Privacy Policy, Cookie Policy, Acceptable Use and AI Safety Policy, Local Model / Customer-Controlled AI Risk Acknowledgement, Data Processing Addendum, Subprocessors, Security Practices, Vulnerability Disclosure Policy, Data Retention and Deletion Policy, Billing/Refund/Cancellation Policy, Service Level and Support Policy, Connected Services Permissions Disclosure, and AI Model Provider Policy.

21. Contact

For questions about these Terms, contact support@avalonflow.com.