Terms & policies
Legal
- Terms of Service: The terms that govern access to Avalon and related services.
- Privacy Policy: How we collect, use, share, retain, and delete personal information and Customer Content.
- Data Processing Addendum: Data processing roles, instructions, security measures, and subprocessor terms.
- Billing, Refund, and Cancellation Policy: Billing, refunds, cancellation, renewals, taxes, and payment issues.
- Subprocessors: Providers and connected services that may process data for Avalon.
Policies
- Acceptable Use and AI Safety Policy: Rules for lawful, safe, and responsible use of Avalon.
- AI Model Provider Policy: How hosted AI, BYO providers, local models, and custom endpoints are handled.
- Connected Services and Permissions Disclosure: What connected-service permissions are used for.
- Local Model and Customer-Controlled AI Risk Acknowledgement: What customers accept when they use local models, BYO providers, or custom endpoints.
- Data Retention and Deletion Policy: How we retain, export, delete, and back up customer data.
- Security Practices: How we protect Avalon and respond to security issues.
- Vulnerability Disclosure Policy: How to report security vulnerabilities responsibly.
- Cookie Policy: How we use cookies, local storage, analytics, and similar technologies.
- Service Level and Support Policy: Support scope, severity levels, and service expectations.