Account and login help
Use this for sign-in issues, mailbox connection problems, and account access questions.
Support
Get help from the Avalon team.
Email us with your support code, account email, and the action that failed. We prioritize account access, billing, provider connection, and workflow reliability issues.
Billing and cancellation
Open the billing portal from Premium settings first. Email support if the portal cannot resolve the request.
Workflow or provider failures
Include the support code shown in the app, the affected mailbox, and what you were trying to do.
Security and privacy
Report suspicious access, data concerns, or provider permission questions with urgency.
Production incident?
Include “urgent” in the subject, the support code from the app, and whether this blocks sending, billing, or account access.